LEGAL
PROTOCOLS

1. Data Controller

The data controller responsible for the processing of personal data collected through this website is SummitVectorLabs, registered at Rodosvej 4, 2300 København S, Denmark. All inquiries regarding data processing activities can be directed to [email protected].

2. Categories of Personal Data

SummitVectorLabs collects and processes the following categories of personal data when you interact with our website and services:

• Identity data: full name, company name, job title
• Contact data: email address, telephone number, postal address
• Technical data: IP address, browser type and version, operating system, device identifiers
• Usage data: pages visited, time spent on pages, navigation patterns, referring URLs
• Communication data: content of messages submitted through contact forms or email correspondence

3. Legal Basis for Processing

We process personal data under the following legal bases as defined in Article 6 of the EU General Data Protection Regulation (GDPR):

• Consent: Where you have given explicit consent for specific processing purposes, such as subscribing to communications.
• Contractual necessity: Where processing is necessary for the performance of a contract to which you are a party, or for pre-contractual steps taken at your request.
• Legitimate interest: Where processing is necessary for the purposes of our legitimate interests, including improving our services, ensuring network security, and conducting direct marketing to existing clients, provided such interests are not overridden by your fundamental rights.
• Legal obligation: Where processing is required to comply with EU or Danish law.

4. Purpose of Data Processing

Personal data is processed for the following purposes:

• To respond to inquiries submitted through our contact forms and to deliver requested service information
• To perform contractual obligations related to AI automation services engaged by the data subject
• To maintain and improve the functionality, security, and performance of our website
• To comply with applicable legal and regulatory obligations under EU and Danish law
• To send service-related communications and, where consent has been given, marketing communications

5. Data Retention

Personal data is retained only for as long as necessary to fulfil the purposes for which it was collected. Contact form submissions are retained for a maximum of 24 months unless an ongoing business relationship exists. Contract-related data is retained for the duration of the contract plus 5 years in accordance with Danish bookkeeping legislation. Technical analytics data is aggregated and anonymized after 12 months.

6. Data Recipients and Transfers

Personal data may be shared with the following categories of recipients:

• Cloud infrastructure providers that host our website and application services, operating under Standard Contractual Clauses (SCCs) where applicable
• Email delivery services used for transactional and marketing communications
• Analytics providers that supply aggregated, anonymized usage insights
• Legal and regulatory authorities where disclosure is mandated by law

SummitVectorLabs does not sell, rent, or trade personal data to third parties for their own commercial purposes. Where personal data is transferred outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including EU-approved Standard Contractual Clauses or adequacy decisions.

7. Data Subject Rights

Under the GDPR, you have the following rights concerning your personal data:

• Right of access (Art. 15): The right to obtain confirmation of whether your data is being processed and to receive a copy of that data.
• Right to rectification (Art. 16): The right to request correction of inaccurate or incomplete personal data.
• Right to erasure (Art. 17): The right to request deletion of your personal data where no overriding legal obligation requires its retention.
• Right to restriction (Art. 18): The right to request restriction of processing in certain circumstances.
• Right to data portability (Art. 20): The right to receive your personal data in a structured, commonly used, machine-readable format.
• Right to object (Art. 21): The right to object to processing based on legitimate interests, including direct marketing.
• Right to withdraw consent (Art. 7(3)): The right to withdraw consent at any time where processing is based on consent, without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, contact [email protected]. We will respond to all requests within 30 days in accordance with GDPR requirements.

8. Supervisory Authority

If you believe that the processing of your personal data violates the GDPR, you have the right to lodge a complaint with the Danish Data Protection Authority (Datatilsynet), Borgergade 28, 1300 København K, Denmark.

1. What Are Cookies

Cookies are small text files placed on your device when you visit a website. They enable the website to recognize your device, remember your preferences, and provide information about how the site is used.

2. Cookies Used by SummitVectorLabs

SummitVectorLabs deploys the following categories of cookies:

• Essential cookies: Strictly necessary for the operation of the website. These include session cookies that enable core functionality such as form submission and navigation state persistence. Without these cookies, the site cannot function properly.
• Functional cookies: Used to remember your preferences and settings, such as cookie consent status. These enhance your experience but are not strictly necessary.
• Analytics cookies: Collect anonymized, aggregated data about how visitors interact with the website. This information is used solely to improve site performance and user experience. No personally identifiable information is collected through analytics cookies.

3. Managing Cookies

When you first visit our website, a cookie consent banner will appear. You may accept or decline non-essential cookies through this interface. Essential cookies cannot be disabled as they are required for basic site functionality. You can also manage cookies through your browser settings. Disabling certain cookies may impact the functionality of the website.

4. Cookie Retention

Session cookies are automatically deleted when you close your browser. Persistent cookies remain on your device for a period specified in the cookie table below or until you manually delete them through your browser settings. Cookie consent status is stored as a persistent cookie for 12 months.

5. Third-Party Cookies

Some cookies are placed by third-party services integrated into our website, such as analytics providers. SummitVectorLabs ensures that third-party cookie providers comply with EU data protection standards. We do not permit third-party advertising or tracking cookies on our website.

1. Scope

This Refund Policy applies to all services provided by SummitVectorLabs, located at Rodosvej 4, 2300 København S, Denmark. It governs the terms under which refunds may be requested and processed for AI automation services, consulting engagements, and related deliverables.

2. Refund Eligibility

Refund requests are evaluated on a case-by-case basis, taking into account the following factors:

• The stage of project completion at the time of the refund request
• Whether deliverables have been provided, partially delivered, or are still in development
• The nature and complexity of work already performed by the SummitVectorLabs engineering team
• Compliance with the contractual terms agreed upon at project initiation

3. Cancellation Before Work Begins

If a project is cancelled before any work has commenced, a full refund of any advance payments will be processed within 14 business days. Cancellation must be communicated in writing to [email protected].

4. Partial Refunds

Where a project has been partially completed, a proportional refund may be issued based on the percentage of work completed versus the total project scope. Milestone-based billing arrangements will be assessed according to the milestones already achieved. Any work that has been delivered and accepted by the client is non-refundable.

5. Non-Refundable Items

• Services that have been fully delivered and accepted by the client
• Custom AI model training and deployment work where models have been delivered to the client environment
• Third-party costs incurred on behalf of the client, including API subscriptions, hosting fees, and licensing costs
• Consulting hours that have been utilized

5. Refund Process

To request a refund, contact [email protected] with your project reference, the nature of the request, and supporting details. All refund requests will be acknowledged within 5 business days and resolved within 30 business days. Approved refunds will be processed via the original payment method unless otherwise agreed.

1. Agreement to Terms

By accessing or using the services provided by SummitVectorLabs, located at Rodosvej 4, 2300 København S, Denmark, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our services. These terms constitute a legally binding agreement between you (the Client) and SummitVectorLabs.

2. Scope of Services

SummitVectorLabs provides AI automation services including, but not limited to, workflow optimization, data pipeline engineering, predictive analytics deployment, intelligent document processing, real-time decision engines, custom AI agent development, and integration architecture. The specific scope, deliverables, and timelines for each engagement are defined in a separate project proposal or statement of work agreed upon by both parties.

3. Project Engagement and Deliverables

Each project engagement begins with a discovery phase during which requirements are documented and a project plan is established. Deliverables are produced according to the agreed project plan and are subject to client review and acceptance. SummitVectorLabs reserves the right to adjust project timelines with reasonable notice where dependencies on client-provided data, feedback, or access cause delays.

4. Payment Terms

Payment terms are specified in the individual project agreement. Unless otherwise stated:

• Invoices are payable within 14 days of issuance
• Milestone-based payments are due upon achievement of the specified milestone
• Late payments may incur interest at the rate specified in the Danish Interest Act (Renteloven)
• SummitVectorLabs reserves the right to suspend work if payments are outstanding for more than 21 days

5. Intellectual Property

Upon full payment of all applicable fees, the Client receives a non-exclusive, perpetual license to use all custom-built deliverables, including automation workflows, AI models, integration scripts, and configuration files, for the Client's internal business purposes. SummitVectorLabs retains ownership of all pre-existing intellectual property, frameworks, and methodologies used in the delivery of services. Reusable code libraries and general-purpose automation components developed during the engagement remain the property of SummitVectorLabs.

6. Confidentiality

Both parties agree to maintain the confidentiality of all proprietary information shared during the course of the engagement. This includes, but is not limited to, business strategies, technical architectures, data models, customer lists, and financial information. Confidentiality obligations survive the termination of the agreement for a period of 3 years.

7. Limitation of Liability

SummitVectorLabs shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from the use of our services. Our total aggregate liability for any claim arising out of or related to these terms or our services shall not exceed the total fees paid by the Client for the specific engagement giving rise to the claim during the 12 months preceding the event.

8. Data Protection

Both parties shall comply with the EU General Data Protection Regulation (GDPR) and any applicable Danish data protection legislation. Where SummitVectorLabs processes personal data on behalf of the Client, a separate Data Processing Agreement (DPA) will be executed in accordance with Article 28 of the GDPR.

9. Termination

Either party may terminate the agreement with 30 days' written notice. In the event of termination, the Client shall pay for all work completed up to the date of termination. Any deliverables completed and accepted prior to termination remain the property of the Client subject to full payment. Sections relating to intellectual property, confidentiality, and limitation of liability survive termination.

10. Governing Law and Disputes

These Terms of Service are governed by the laws of Denmark. Any disputes arising from these terms or the services provided shall first be subject to mediation. If mediation fails, disputes shall be submitted to the exclusive jurisdiction of the Copenhagen City Court (Københavns Byret).

11. Amendments

SummitVectorLabs reserves the right to amend these Terms of Service at any time. Material changes will be communicated to active clients via email at least 14 days before taking effect. Continued use of our services after the effective date of any amendments constitutes acceptance of the updated terms.